FAQ

Which items are offered?

Shoppers can compare Thinking Putty, tactile and sensory products, slime, hands-on activities, and accessories using the options shown on each listing.

What are the shipping timeframes?

Authorized orders are generally prepared in 1–2 business days. Once dispatched, estimated transportation is 4–6 business days, with weekends and applicable holidays outside the estimate and no guaranteed arrival day.

Does the store take non-defective returns?

It does. A qualifying new, unused item in original condition may be returned after a change of preference or an unsuitable selection. Defective, damaged, incomplete, incorrect, and materially misdescribed items can also be reported. Start either type of request within 30 calendar days after delivery; consult the Refund Policy.

May I exchange a product?

Exchange requests are accepted within that delivery-based 30-day period. Approval and current replacement inventory determine the outcome.

Who pays to mail the return?

An eligible shipment uses the free prepaid return label enclosed in the original parcel after approval and confirmation of the return directions. The related label/postage is not charged to the customer, and the store applies no restocking fee. If the label is unavailable, open Contact Us before mailing anything.

How soon is an approved refund issued?

The store processes and initiates the credit to the original method within 10 calendar days after approval. A card issuer or bank may post it later.

How can I contact the store?

Open Contact Us for help with a product, order, tracking, return, exchange, checkout, or privacy request. Product-condition reports should include useful pictures and retained packaging.