Refund Policy

Returns are available for merchandise with a defect and for qualifying merchandise without a defect, and this store accepts exchange requests. Items covered by the voluntary program must be new. Where the reason is preference, a changed mind, or an incorrect choice rather than a fault, the product must be unused, unaltered, and in its original state. Reports of damage, defects, wrong goods, missing contents, or a material description mismatch are also eligible for review without limiting mandatory consumer protections.

Request window and information

Email sharanuwanadurg@gmail.com within 30 calendar days after the delivery date. Send the order number, email used at checkout, and an explanation. Images or video are requested for damage, a fault, incorrect contents, or missing parts; keep the merchandise and its package together during review.

Authorization comes before shipment

Wait for approval before posting a return. The approval message will verify the correct return address and provide shipment directions. Our correspondence address shown on Contact Us is not a return destination unless the instructions expressly identify it that way.

Return label and restocking

A free prepaid return label is included in the parcel for an eligible postal return. Following approval, send the item with that enclosed label and the confirmed directions; the matching label and return-mail cost are not charged to the customer. Contact the store if the enclosed label cannot be located. No restocking charge is deducted.

Exchange availability and reimbursement

We accept exchanges when the review is approved and replacement stock exists. For an approved refund, the store starts the original-method reimbursement within 10 calendar days. The receiving bank or payment network may add its own processing time before the balance is updated.